How to burn Ancila Candles

 

  •   Let the candle to generate a full melted wax pool throughout the entire candle during the initial burn. This ensures even burning and optimum aroma release throughout the life of your candle, which is us aually accomplished within 3 hours.
  • Burn candle within sight and on a flat surface
  • Keep away from pets, little ones & combustibles
  • Burn on a heat resistant surface
  • Before relighting, trim wick 1/4″ and remove loose pieces
  • Stop burning when only 1/4” of wax remains
  • Don’t burn for more than 4 hours at a time. It will be tough, but trust us on this one.  

Enjoy! And show us some love by tagging #ancilacandles on social media.

 We use a proprietary blended soy/vegetable wax, phthalate-free premium fragrance oil, essential oil, cotton and wood wick.

We exclusively sell our products directly through our online store

At the time of  purchase we will provide you the link /source of payment, though which you can make your payment 

Once your order has been shipped, we will send you an email right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS.

If your product hasn’t been dispatched from our warehouse, then you can possibly cancel your order. Contact us on +91 8919683295, If your goods have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once the package has reached us, we will give you a full refund excluding the original postage and packaging cost.

Currently we only ship in India but we’re working on expanding internationally as quickly as we can, and we hope to get to your country in the not too distant future.

Packages ship after 2 days from the time of order as we make our candles in small batches and made to order.

Our primary objective is to have satisfied customers. If you are having any problems, we want to know about them and, more importantly, we want to make things right!

Please reach out by sending an email to hello@ancilacandles.com and we’ll respond with a personal email in 24-48 business hours.

Sometimes it may happen that products get delayed due to dispatch glitch; in that case, you can directly contact us through WhatsApp on +91 8919683295  or email – hello@ancilacandles.com