GENERAL

  • This website with the URL of www.ancilacandles@gmail.com (“Website/site”) is operated by Ancila Candles (“We/Our/Us”).
  • We are committed to delivering the order placed by you within the given period and in accordance with this Delivery Policy ( “Policy”).
  • Currently, we do not delivery the products outside India subject to the provisions ode to this policy.
  • You are advised to read our Terms and Conditions along with this Policy at the following link: https://ancilacandles.com/terms-and-conditions/.
  • By using this website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on this website. 
  • The following currency is used on this website : Indians Rupee. Your Payment Provided may be charged in your local currency at the applicable exchange rates.
  • All orders are subject to products availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount using the original method of the payment.
  • We make all the commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.
  • Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us.

DEFINITIONS

  • CUSTOMER means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
  • WEBSITE means this website with the URL: www.ancilacandles.com

COST OF SHIPPING

  • Shipping and handling rates may vary based on products, packaging, size, volume, type, and other considerations, The cost of Shipment will be calculated at the check-out window.
  • The aforementioned cost of shipping is applicable for delivery of products under this website regardless of the value and delivery destination.

SHIPPING UPDATES:

Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method : Email and WhatsApp

HANDLING TIME:

  • It usually takes 2 days to process and dispatch the products once the order is placed with us.
  • We strive to process and dispatch your products at the earliest.

TIME FOR SHIPPING:

  • Delivery time depends on the product ordered and the location of the delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.
  • The delivery time is indicative and can vary due to external factors.

LOCAL DELIVERY:

  • Subject to availability, we provide instant local delivery service to certain areas.
  • The local delivery service is usually done within 5 hours from the time of the order confirmation.
  • Currently, the following areas cover under our local delivery : with in Bangalore
  • We reserve the right to change the local coverage area without any notice to the users and users are advised to check this Policy for any updates.

INTERNATIONAL SHIPPING:

Currently we do not ship or deliver outside india. 

OTHER RULES:

  • The shipping address cannot be changed once the order has been placed not he website.
  • While we shall strive to ship all your ordered products together, this may not always be possible due to products characteristics or availability.
  • Partial funds will not be entertained.
  • We endeavour to engage logistic partners, employees and agents with highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, it is not possible for us to monitor and observe each delivery executive and we shall not be liable for any action or inaction from the part of logistic partners. Any disputes between you and logistics partners shall be settled between you and the logistics partner.

RESTRICTIONS:

Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check out page or before that. 

WRONG OR INCOMPLETE ADDRESS:

  • You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery. 
  • If you have entered the wrong shipping information or contact detail, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

RETURN AND REFUND:

  • Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen  circumstances or limitations from our side, the order will be either cancelled or not shipped / delivered then such order stands cancelled and the amount paid will be refunded. 
  • The return process of a product may be subject to additional terms depending on the nature and category of the product. Any such additional terms may be specified under the return and refund policy or be intimated at the time of purchase of the product. For more details you can check out our Return and Refund policy at the following link: https://ancilacandles.com/refund_returns/.

YOUR DATA:

CHANGES TO THIS POLICY:

  • Please note that we may from time to time change the terms and condition of this policy and every time you wish to use this website, please check the policy to ensure you understand the terms and conditions that apply at the time.
  • If you do not wish to accept the revised Policy, you should not continue to use the service after the date on which the changes come into effect, your use of the service indicate your agreement to be bound by the new Policy.

CONTACT US:

For any feed back, concern or query, you may please reach out to us on the contact details below:

Customer case: hello@ancilacandles.com or WhatsApp on +91-8919683295